How would you like to radically improve your customer service without costing you a dime?

Boat Fix 24/7 Connected Boat Support Can Transform Your Business At Zero Cost to The Dealer!

  • Upgrades your operation to a 24/7/365 facility

  • Saves time and money on non revenue calls

  • Provides unparalleled customer service and after sales support

  • Dealer monitoring including service interval reminders

  • ZERO financial cost to the dealer

  • Recurring subscription revenue

  • Automated reports with data analysis assistance

  • Your phone is always answered in person 24/7/365

  • Facilitates moving from a la carte service provision to higher revenue and higher margin annual service plans

  • 32% of calls are from boats less than 6 months old

  • 90% of calls are on weekends and holidays

  • 63% fix rate over the phone

  • 90% of calls are “operator error”

“The addition of Boat Fix at our marina has been amazing. We are catching and resolving issues for customers before they show up to use their boats. With limited times to enjoy time out on the water, nobody wants to come down to a boat with an issue.
Boat Fix eliminates most of these simple issues and gives you peace of mind at an unbelievable price.”

Capt. Devin Kahn , Owner, Outermost Harbor, Chatham MA Boat Club

What makes us different

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• 24/7/365 human support for all alarms

• 24/7/365 free technical helpline for mechanical issues

• 24/7/365 customer support -- we are always here for you

• A lifetime warranty on the telematics device.

• Customized monthly automated reports - free data analysis

• Unique precision inventory tracking and dealer lot management software capabilities

• Big data – analyzed and fed to you whenever you need it

• We listen. Then we customize a program that works for you and your budget

• Pricing – we understand every dollar matters

The Hardware

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  • Low battery – below 11.9V

  • Bilge pump – alarm sent after variable minutes of continual use

  • Battery disconnect – if device or battery disconnected

  • Shore Power disconnect – or – Outboard engine removal

  • Geo Fence – exit & entry

  • Less than half the size of a cell phone

  • 4G data – will work up to 10 to 20 miles offshore

  • When out of range, device collects and buffers information

  • Reports every 60 seconds

  • Minimal electrical draw: 30 milliamps [25+ 5] – 4 months

  • Internal back-up battery

  • Built-in GPS and antenna

  • Monitors: battery, bilge pump use, shore power disconnect, engine hours

  • Alarms delivered by email, text and phone

  • GPS tracks – in real-time and with customized playback

  • Anti-theft / unauthorized use geo-fence. Default and custom / multiple

  • Lifetime warranty on the device

the monitoring and tracking software

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All Monitoring and Tracking Independently Operated 24/7/365 by the Boat Fix Team

  • Data reporting [pings] set at 60 seconds, but can be reduced to 1 second

  • The most sophisticated geo fencing in the industry for unauthorized use and theft prevention

  • Automated big data reports that can be received monthly, weekly or daily

  • GPS tracking in real time with course, speed and position.

  • GPS playback with breadcrumb tracking with screenshots from covering one hour to 7 days

  • Inventory tracking and dealer lot management software included

  • All data stored for 7 years

  • Advanced stolen asset recovery software

the 24/7 customer service

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The Boat Fix Advisor Team leads the industry in customer support. They will leverage your brand and customer experience to a new level. That’s just good business.  The only 24/7 customer service and mechanical support line in the industry -- to support you and protect your customers.

  • 24/7 alarm monitoring by Alarm Center team

  • 24/7 alarm outbound support response by Alarm Center team

  • 24/7 customer support

  • 24/7 mechanical helpline staffed by mechanics

  • No wait times, voicemails, number selection or irritating elevator music– the phone is answered in person – every time – all the time.

“We think that companies’ ability to adapt and thrive in this new era of telematics is very likely to determine who the next set of winners and laggards will be in this new connected age.”

Simona Jankowski – Senior Equity Research, Goldman Sachs

Watch the video to see how telematics makes you a winner.

Call, text or email to find out how Boat Fix can help your fleet!